FAQs

General Question

You will be automatically signed up when you place an order. Just follow the steps and you will be registered in no time!

Step 1: Find your product.
Step 2: Click ‘Add to cart’.
Step 3: Click on the cart icon and proceed to checkout.
Step 4: Fill in the necessary information and complete the payment.
Step 5: Make yourself a nice cup of tea and enjoy it while we process your order!

Click on the ‘forgot password’ button on the login page. Verify your identity using the tools provided for you and you reset your password.

You can pay with Paypal, Mastercard, Visa, Sofort, iDeal, or Bank Transfer. Please note your order will be processed when the payment has been completed.

We deliver to: Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Kingdom of the Netherlands, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, United Kingdom, Sweden.

We suggest you immediately contact the customer service using the contact us page. Take photos of the damaged goods and of the packaging. This way we can start an investigation at the post office.

If your order didn’t arrive, we suggest you contact the customer service using the contact us page. Please select the related topic and fill in all of the information. We will get back to you as soon as we have more information about the issue. Please note that this can take up to 1 business days.

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